Shipping policy
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At Zentro, we are committed to delivering your orders safely and as quickly as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1-3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During sales, product launches, or holiday periods, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
Standard Shipping: 3-7 business days
Remote Locations: 5-10 business days
Delivery times are estimates and may vary due to weather, courier delays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order value.
Free Shipping: Available on eligible orders as displayed on our website during checkout or promotional offersÂ
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and tracking link (where available).
Delivery
Please ensure that the shipping address provided at checkout is complete and accurate. Zentro is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Failed Delivery Attempts
If a delivery cannot be completed after multiple attempts, the package may be returned to us. Additional shipping charges may apply to resend the order.
Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact our customer support within 48 hours of receiving your package. Include your order number and clear photos of the package and product (if applicable).
International Shipping
International shipping may be available for selected destinations. Customers are responsible for any customs duties taxes, import fees, or other charges imposed by their country's customs authorities.
Shipping Delays
While we strive to deliver all orders on time, Zentro is not responsible for delays caused by courier services, customs processing, natural disasters, strikes, or other events beyond our control.
Contact Us
If you have any questions about your order or our shipping policy, please contact our customer support team through the contact information provided on our website.
Thank you for shopping with Zentro. We appreciate your trust and look forward to serving you.
If you sell only within India or through platforms like Shopify or WooCommerce, I can tailor this policy to match your shipping zones, delivery timelines, and courier partners.